As an experienced dentist and business owner, you're already familiar with the benefits of managing your online reviews, like improving patient retention and boosting your practice's local search rankings.
But with so many websites and mobile apps where patients can leave reviews, it's likely that there are one or two platforms your practice is overlooking.
This guide is here to help. It covers nine of the best, most popular review sites and apps that your dental practice needs to be monitoring in 2024, including key features of each platform.
It also discusses whether your practice should be listed on every review site; explains how to efficiently manage online reviews; and, last but not least, answers some frequently asked questions about dentist review platforms.
Here are nine must-watch review platforms for general dentists, oral surgeons, and other dental professionals in 2024:
Let's look at what each platform offers for users and businesses.
According to Healthgrades, its platform has over 12.6 million doctor and dentist reviews. Users can search and sort providers by numerous filters, such as their specialty or whether they accept new patients, while providers can share key information, like what insurance plans they accept.
Key features:
Vitals is a website where users can "read ratings and reviews from other patients, get insurance information, hours and locations, and book an appointment online." What makes this platform important is that Vitals has over 10 million users, with roughly 2.3 million monthly visitors.
Key features:
With “Find a Doctor” and “Find a Facility” tools, RateMDs makes it easy for new patients to find and connect with dental services. Patients can leave reviews and award ratings of one to five stars in specific categories like “Punctuality,” “Helpfulness,” and “Knowledge.”
Key features:
Yahoo isn't just a news site — it's also a major online platform for local business listings. Part of a collaboration with The Real Yellow Pages, Yahoo Local Business Listings lets dentists list their businesses for free and reach "millions of potential customers."
Yahoo Local search results display reviews from Yelp — another must-watch platform we'll be covering later.
Key features:
Doctor.com is a platform where users can "find and compare healthcare providers" (including dental practices), "read reviews from other patients," and "conveniently book your appointment."
Doctor.com reviews can only be shared by verified patients, and allow reviewers to rate providers in different categories like "average wait time," "accuracy of diagnosis," "post-visit follow up," and "handling of billing matters."
Key features:
Patients can use the Zocdoc website or mobile app to "read reviews from verified patients and book an appointment with a nearby, in-network doctor" (or dentist).
What makes this platform stand out is its popularity, with "millions of people visit[ing] Zocdoc each month," according to a 2023 press release.
Key features:
Google Business Profile is, put simply, the number one most important review platform for any type of business — dental or otherwise. Recent research by Brightlocal reveals that 81% of consumers check Google reviews, almost double the percentage of other leading review platforms.
Learn how to claim and verify your listing on Google, which will enable your business to start managing and responding to Google reviews.
Key features:
Facebook is crucial for your dental practice because it's the second most-used platform for online reviews, outperformed only by Google.
According to Brightlocal data, 45% of consumers check Facebook for reviews — more than Yelp, Healthgrades, Apple Maps, or almost any other source.
Key features:
After Google and Facebook, Yelp is the third most important review platform — not just for dentists, but all types of businesses. Brightlocal data shows that 44% of consumers used Yelp "to evaluate local businesses" during the past year.
Learn more about Yelp vs. Google reviews, or explore our tips for responding to Yelp reviews.
Key features:
For obvious reasons, your dental practice shouldn’t be listed on review sites for irrelevant industries, like Cars.com or Hotels.com — but otherwise, it’s beneficial to be active on as many review sites as possible, including a mix of both general-use and industry-specific platforms.
Beyond the nine examples we went over in this guide, some additional online platforms for dental reviews include:
Last but not least, don't forget to monitor platforms like Instagram, TikTok, Youtube, and Reddit — which, though not technically review sites, are still leading sources of "business information and reviews,” according to research by Brightlocal.
From boosting your local SEO to attracting potential patients, responding to online feedback benefits your dental practice.
The challenge? It's not efficient to manually track or respond to reviews, especially for large dental care systems with multiple locations.
Introducing ResponseScribe: the easiest way to engage with your reviewers.
ResponseScribe automates replying to patient feedback, so you can reap all the benefits of a personalized review response strategy without the need to create any content.
We monitor and respond to patient reviews and ratings on 50+ platforms, from Google and Yelp to Zocdoc and Healthgrades.
All responses are on-brand, custom-written, and delivered in under 24 hours. That means you can spend less time managing your reputation — and more time providing best-in-class dental care.
ResponseScribe gives you the flexibility to choose a fully AI-powered, fully human-written, or hybrid content strategy, with the freedom to cancel or upgrade your plan at any time. And if you ever have any questions, our customer support team is here to provide live assistance.
Best of all? It’s only $29 per location per month to get started — and totally free to try a demo.
Build credibility and trust, reach and convert new patients, and distinguish yourself as a top rated dentist — without the need for expensive marketing campaigns.
With ResponseScribe's dentist review reply service, which uses the power of generative AI, improving your online reputation has never been faster or easier.
Start your free trial of ResponseScribe today to explore how our platform can help you save time, grow your practice, and win happy patients.
Done-for-you review response service for local businesses.
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