April 16, 2024

The Best 3 Birdeye Alternatives for Replying to Reviews in 2024

Birdeye is a popular reputation management platform with various use cases for businesses, such as monitoring review sites and responding to online reviews with AI. 

While Birdeye offers some impressive reputation management capabilities, it isn't always the best or most appropriate option for every business. Depending on factors like your budget and preferred approach to generating review responses, other reputation management platforms might make a better fit.

In this article, we'll explore reasons to consider different platforms and look at four Birdeye alternatives for small businesses in 2024, including details about each platform's features, pricing, and user ratings.

We'll also provide an at-a-glance comparison chart and answer some FAQs about online reputation management software.

Why should small businesses consider Birdeye alternatives?

Birdeye has potential pros and cons, depending on your needs.

On one hand, Birdeye’s platform offers various features and benefits that might make it suitable for your business. For example, Birdeye offers web chats and chatbot builders, customer messaging options, and social media management tools that automate social media posts. Birdeye also helps businesses manage review requests and analyze customer feedback.

Birdeye Demo - Birdeye Reporting

However, along with the advantages that Birdeye offers, there are also a few reasons you may want (or need) to consider using other tools to manage your online reviews. 

birdeye pricing

For example, you need to think about what your budget can accommodate and whether Birdeye’s platform will be affordable for your organization in the long term. While its website doesn’t currently list specific prices, most sources report that Birdeye’s pricing ranges from around $250 to $399 per month. 

Another point to consider is how much you want to use AI for online reputation management.

reply with ai feature

As of April 2024, Birdeye offers AI-powered review responses and customizable review response templates, but does not provide an option for human-written review responses. 

birdeye templates

If your business wants to respond to positive or negative reviews with human-written content, you’ll need to consider using a Birdeye alternative, such as ResponseScribe or LocalClarity, that gives you this option. 

Top 4 Birdeye alternatives in 2024

Looking for a Birdeye alternative to help you manage customer feedback and grow your online reputation?

We've rounded up four best Birdeye alternatives to help kickstart your search.

Here are the reputation management platforms we'll be covering:

  1. ResponseScribe
  2. Meltwater
  3. Nicejob
  4. Local Clarity

Before we dive in, please note that pricing is subject to change and that platforms can launch new features at any time. For the most up-to-date information, it's always a good idea to contact the platform's support team directly. 

  1. ResponseScribe

ResponseScribe is a scalable, easy-to-use review response service that allows businesses to choose between AI and human-written responses. 

responsescribe dashboard

With the latest AI and an experienced team of human writers, ResponseScribe generates and publishes custom, on-brand replies to reviews on over 50 sites, from general platforms like Google and Facebook to industry-focused sites like Expedia. 

In addition to monitoring and responding to reviews, ResponseScribe provides businesses with detailed reports and analytics, enabling them to pick out trends and make data-driven decisions. 

brands that trust reponsescribe

ResponseScribe offers review management solutions for all industries and organizations, including small to midsize, large, and multi-location businesses. Industries served include home service, restaurant, automotive, hotel, and many others.  

Features: 

  • AI-powered response delivery in minutes
  • Human-powered response delivery in under 24 hours
  • Business insight reports 
  • Customer sentiment analysis 
  • Google Q&A management 
  • Optional text/SMS or email notifications and alerts 
  • Personalized, industry-specific review responses 
  • Review monitoring and responding on 50+ sites, including Google, Facebook, Yelp, Apple Maps, Tripadvisor, and more
  • White-labeling  

Pricing: ResponseScribe is an affordable Birdeye alternative that offers a free 14-day trial. Once the free trial period ends, there are three different solutions that businesses can explore:

  • Lite Plan — $19 per month (includes AI-powered review responses, response revisions, and business insight reports)
  • Pro Plan — $29 per month (includes human-powered review responses, plus all other Lite plan features)
  • Premium Plan — $99 per month (includes white-glove response service, Google Q&A management, and 24/7 web chat with your own dedicated responder, plus all Pro plan features)  
responsescribe pricing

Pros: 

  • AI-powered responses or human-powered response
  • Affordable price for any budget
  • Freedom to change, cancel, or upgrade your plan at any time
  • Suitable for organizations of all sizes, from small local businesses to franchises and larger businesses with multiple locations
  • Any review site can be monitored upon request
  • Live 24/7 communication with a U.S.-based responder (Premium version only) 
  • Partner programs for affiliates and resellers 
responsescribe affiliate marketing

User Ratings: 

  • Google Rating — 5.0 out of 5 stars, based on 23 Google reviews 
  • G2 Rating — 4.5 out of 5 stars, based on 4 reviews
  • Capterra Rating5.0 out of 5 stars, based on 12 reviews 
  • TrustRadius Rating — N/A (0 ratings or reviews) 
  1. NiceJob

NiceJob describes itself as “the all-in-one reputation marketing software for busy and budget-conscious business owners."

NiceJob Demo - Insights

NiceJob's versatile platform helps businesses get more reviews from their customers, build branded websites, and collect and analyze data. NiceJob also makes it easy to automate social proof marketing and showcase your best reviews, which helps you earn trust and establish credibility. 

While NiceJob allows you to automate the review collection, the platform doesn’t currently offer an automated review response service. To respond to reviews using NiceJob, users need to log into the platform and reply to customers themselves. 

Features: 

  • Automated review generation
  • Sentiment analysis  
  • Social listening tools 
  • Social proof widgets for sharing positive reviews on your website
  • Website-building tools 

nicejob pricing

Pricing: Nicejob currently offers two plans: the “Grow” plan, which costs $75 per month and includes a 14-day free trial, and the more advanced “Grow + Sites” plan, which includes more features but costs $174 per month plus a one-time $399 setup fee (no free trial available). 

Both plans include review monitoring, automated social media posting and customer referral campaigns. 

Pros: 

  • 14-day free trial available 
  • Integrates with over 1,000 apps, including Quickbooks and Zendesk

User Ratings: 

  • Google Rating — 4.9 out of 5 stars, based on 1,141 reviews 
  • G2 Rating — 4.8 out of 5 stars, based on 305 reviews
  • Capterra Rating — 4.9 out of 5 stars, based on 191 reviews
  • TrustRadius Rating — 10.0 out of 10 stars, based on 8 reviews
  1. LocalClarity

According to its website, “LocalClarity provides business[es] and agencies with a turn-key solution where our trained experts respond directly to customer reviews” on platforms like Google and Yelp.  

LocalClarity Demo - Review and Reporting Dashbord

Features: 

  • Ability to create a “saved reply” (response template) library 
  • Custom domains and white-labeling available
  • Custom reports
  • Google Q&A management  
  • Integrations with Trello, Basecamp, Slack, and other software
  • Keyword sentiment analysis 
  • Live customer support team 
  • Review monitoring on Google, Avvo, RateMDs, Edmunds, Expedia, and more
  • Negative review alerts 
  • Searchable customer review database 
  • Social media posting tools 

Pricing: LocalClarity offers three plans depending on your organization’s size and review management needs: 

  • LocalClarity Plus — $10 per month, per location
  • LocalClarity Pro — $12 per month, per location
  • LocalClarity Enterprise & Agency — Custom pricing varies by client

Pros: 

  • Is suitable for businesses of all sizes, ranging from small businesses and agencies to franchises, enterprises, and other large businesses 
  • Supports 9+ languages 
  • Offers industry-specific solutions for healthcare, home services, automotive, restaurant, financial, and other industries
  • Has Volume pricing makes LocalClarity a scalable solution 
  • Has a 14-day free trial available

User Ratings: 

  • Google Rating — 4.6 out of 5 stars, based on 10 reviews 
  • G2 Rating — 5.0 out of 5 stars, based on 6 reviews
  • Capterra Rating — 5.0 out of 5 stars, based on 6 reviews
  • TrustRadius Rating — 9.1 out of 10 stars, based on 1 review

What makes ResponseScribe the best review response service for your business? 

Responding manually to reviews is a great way to deliver customer support, resolve customer issues, and earn customer loyalty — but it also creates a constant stream of repetitive tasks for your team, especially for large businesses with numerous locations and listings.

That’s where ResponseScribe provides a solution. 

By generating and publishing custom review responses on 50+ platforms, ResponseScribe allows you to boost your efficiency, free up valuable bandwidth, and provide a better customer experience — all at the same time. Maybe that's why our team is trusted by over 10,000 brands, from Chick-Fil-A, Denny's, and Burger King to Kia, Wyndham, and AAA.

Here are some of the reasons why so many businesses choose to work with ResponseScribe:

  • Our plans start at just $19 per month, making ResponseScribe a cost-efficient option for any size budget 
  • It’s fast and easy to set up and start using 
  • Our review response service is cloud-based, so there’s no installation or maintenance to worry about 
  • We monitor and respond to feedback on all the major review sites, and can add additional sites upon request 
  • AI-generated responses are delivered within minutes, and human-written responses are ready in under 24 hours 
  • There are never any long-term contracts to lock you in — just flexible, convenient month-to-month plans that can be canceled or upgraded at any time
  • Our U.S.-based customer support team is always here to jump on a call if you ever have questions or need assistance 

Best Birdeye alternatives comparison table

The table below provides at-a-glance comparisons of the Birdeye alternatives we covered in this guide, including: 

  • Whether they offer AI-powered review responses
  • Whether they offer human-written review responses 
  • Review sites they monitor and respond on 
  • How much it costs to use the platform 
  • What types of organizations each platform is best suited for 
ResponseScribe Nicejob Local Clarity
AI responses Yes No No
Human responses Yes No Yes
Review sites 50+, including Google, Yelp, Facebook, Tripadvisor, Apple Maps, and more Google, Facebook, Citysearch, the BBB, and many others “All major review sources”
Pricing Starts at $19 per month Starts at $75 per month Starts at $10 per month, per location
Best for Small, midsize, and large businesses, including multi-location brands Collecting, sharing, and analyzing customer reviews Small businesses, enterprises, franchises, and agencies

Manage your online reviews the easy way with ResponseScribe

Explore one of the best alternatives to Birdeye for small businesses and multi-location brands in 2024. Start your free trial of ResponseScribe today. 

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