Publish Date:
January 18, 2024

Positive Google Review Response Examples You Can Use in 2024  

Own or manage a small business? Write better, more effective replies to customer feedback by following these positive Google review response examples.

Positive Google Review Response Examples You Can Use in 2024  

When managing your online reviews, the most important platform to start with is Google. Not only is Google the most frequently used review platform, but it’s also the most trusted — especially in industries like healthcare, real estate, and home services, where it outperforms Yelp and Facebook by impressive margins. 

The bottom line is that Google reviews impact your business more than any other reviews you receive online. By responding to Google reviews with speed, courtesy, and professionalism, you can provide a more satisfying experience for customers and strengthen brand loyalty, which helps drive more traffic to your business. 

To make getting started simpler, we created this guide that covers all the basics about good Google ratings and reviews, including: 

  • What makes a review positive 
  • Examples of positive reviews 
  • Tips and strategies for responding to good reviews effectively
  • Best Google review responses examples, including customizable templates your business can use to reply to customers on Google or other platforms 
  • FAQs about dealing with positive ratings and reviews

What makes a Google review positive?

In addition to high star ratings, here are three characteristics that positive reviews tend to share:

  1. They provide you (and your potential customers) with useful customer feedback about your product or service.
  2. They help you attract new customers by highlighting your company's best features.
  3. They boost your reputation by showing that your business is trustworthy and competent. 

It provides your business with valuable feedback 

Good reviews almost always contain valuable insights about what your customers want, need, or like about your business. For example, the reviewer below enjoys the free vacuuming service one local car wash provides: 

5 star review from amazing customers

Other times, good reviews provide valuable negative feedback, such as feedback about quality, service, or pricing: 

more reviews on google business profile

Here’s another example of actionable, highly detailed customer feedback within a positive review:  

mix of positive and negative commen

By tracking the positive and negative sentiments that are expressed in online reviews, businesses can learn how to adjust their products and services to solve customers’ pain points and meet their needs more successfully. That translates to higher customer satisfaction — and with it, more repeat business. 

It attracts potential customers

An outstanding review can help draw new customers to your business. Additionally, customers who have a positive experience are more likely to recommend your product or service to others, as the reviews below show: 

5 star review

Here’s another example of how positive reviews can double as powerful (and free) advertisements for your business: 

business online gets 5 star review

It boosts your online reputation

The higher your ratio of positive to negative reviews, the higher your business will be rated on Google, up to a maximum rating of 5.0 stars. You can see this by comparing the screenshots below: 

more positive reviews from loyal customer base

Although still very highly rated, the next business has a slightly lower score due to its higher concentration of negative reviews:  

respond to positive reviews for customer retention

Put simply, good reviews boost your rating and increase trust in your brand. 

How to respond to positive reviews on Google: 6 tips and best practices

Every time you respond to a review, it's an opportunity to simultaneously attract prospective customers while strengthening the loyalty of your existing customers.

However, it's important to follow best practices when responding. Otherwise, you risk making your company look unprofessional — and potentially, even driving customers away.

Here are six tips for replying successfully to positive customer reviews on Google, such as a 4-star rating or 5-star review:

  1. Thank your reviewers
  2. Personalize each response
  3. Highlight a positive detail about your business
  4. Encourage repeat business
  5. Address negative feedback within otherwise good reviews
  6. Reply to reviews promptly

Let's look at each of these tips in more detail, along with a few examples. 

1. Thank the customer for their positive review 

Thank the customer for providing you with feedback and/or supporting your business, like in the examples shown below: 

  • “Thank you for your kind words about our business.” 
  • “Thanks for taking a moment to share your comments with us!”
  • “Hi [Customer Name], thank you for reviewing [Business Name].” 

2. Personalize every positive review response 

In 2024, embracing personalization pays off for businesses. Lean into the personalization trend and avoid generic language when you're responding to customers' reviews. 

Here are a few examples of ways you can add a personal touch, like mentioning your company's service area or specific products:  

  • “We’re thrilled to hear how much you enjoyed your [pizza and garlic bread]!” 
  • “Your kind words about our stellar [guest amenities] mean so much to our team.” 
  • “Our top priority is providing excellent [dental care] throughout the [Boston metro] area, and we’re always here to answer any follow-up questions you might have about your recent [wisdom tooth extraction].” 

3. Highlight the positives in your review response

Whether it was the friendly service they received, the incredible quality of your product, or the amazing value they got for their money, satisfied reviewers almost always mention specific details about what they enjoyed. 

Referencing those details within your response is a great way to showcase what makes your business special, while simultaneously making the interaction feel more personal. 

Here are a few examples:  

  • “We’ll be sure to share your comments about our [friendly customer service] with [Staff Member]!” 
  • “It was our pleasure to help you and your [spouse] found the perfect [storage unit] for your needs.” 
  • “We’re so grateful for your warm words about our community’s [welcoming, friendly atmosphere]!” 

4. Encourage satisfied customers to return 

Your response is an opportunity to encourage the reviewer to become a repeat customer. Here are a few simple ways to let your customers know they're always welcome:

  • “We're looking forward to your next visit!"
  • "We can't wait to make your next visit to our community even better!"
  • "We hope we'll have another opportunity to serve you again very soon!"  

5. Don’t ignore negative feedback within a positive review 

Sometimes, good reviews contain negative comments or customer complaints, such as praising your company’s products while mentioning issues using your website, or saying that your service was friendly but slow. 

If you fail to address the negative aspects of otherwise positive reviews, it could give the impression that you didn’t read the review carefully — or worse, that your business is unwilling to accept criticism from its customers. Here are a few ways to acknowledge a mixed review online: 

  • “We’re thrilled that you enjoyed your stay, but are sorry to learn that some aspects of your experience were disappointing.” 
  • “We’re always looking for ways to provide a world-class experience for all our customers, and are grateful for your comments about how we could improve our valet parking.” 
  • “We appreciate your honest feedback, and are sorry that the slow service you experienced took away from your enjoyment of the meal.” 

6. Respond to positive feedback quickly 

In the era of instant messaging, social media, and constant connectivity, consumers expect businesses to be online and always accessible. Try to respond to every review as quickly as possible, always aiming to respond in under 24 hours. 

Positive google review responses examples 

So far, we've broken down the qualities of a positive review, provided a few examples of positive reviews, and covered six best practices for responding to your customers’ feedback. Now, let's look at some examples of how real businesses put those practices into action. 

Here are five positive Google review response examples from restaurants, car dealerships, and other types of businesses, including positive review response templates your business can customize and use.

Positive review response example #1 

positive review response examples from repeat customer

Type of business: 

Plumbing, HVAC 

Positive review response example: 

“[Reviewer Name], we’re overjoyed by your wonderful review! 

We’re delighted to hear about your positive experience with our team, particularly [Employee Name]. 

We’ll be sure to tell them how much you appreciated their wonderful customer service! 

We’re always happy to help if there’s anything else you need, and want to thank you again for your kind words about our business. 

Best wishes from [Business Name], and have a great [weekend/day of week/name of holiday]!” 

Positive review response example #2 

positive review response examples boost customer loyalty

Type of business: 

Automotive dealership 

Positive review response example: 

“Thank you so much for your positive review, [Reviewer Name]! 

Transparency, efficiency, and customer satisfaction are values that we hold dear, and we’re thrilled that [Employee Name] reflected our high standards of service so well during your visit. 

We’re incredibly grateful to hear that you’d consider our [type of business] for your future [type of product or service] needs, and we’ll be sure to share your kind words with [Employee Name]. 

Thanks again for supporting our business, and we look forward to welcoming you back soon!” 

Positive review response example #3 

positive response from business owner

Type of business: 

Senior living, retirement community

Positive review response example: 

“Thank you, [Customer Name], for taking the time to leave a comment about your positive experience visiting our community. 

We sincerely appreciate your kind words and are thrilled to hear you enjoyed your tour! It was our pleasure to show you [Business Name’s] features and amenities, like [feature or amenity], and we look forward to connecting with you again soon. 

In the meantime, please feel free to reach out to our customer support team at [phone number or email address] if you have any additional questions for us. 

Thanks again for your positive feedback and interest in [Business Name]!” 

Positive review response example #4 

positive reviews responding example

Type of business: Restaurant 

Positive review response example: 

“We can’t thank you enough for leaving us such a great rating and positive review, [Customer Name]! 

We’re thrilled to hear that you enjoyed our authentic culinary creations and found our staff to be friendly, knowledgeable, and helpful. 

Your positive feedback motivates our entire team to continue providing top-notch customer service throughout the [Geographic Location] region. 

We appreciate your continued support for our business, and hope we’ll have the chance to serve you again soon.”  

Positive review response example #5 

valued customer leaves 5 star review

Type of business: 

Car wash service 

Positive review response example: 

“Hi [Customer Name], thanks for letting us know we did a great job washing your vehicle! 

We believe in giving our customers a positive experience every time, so whenever your ride is ready for another cleaning, you can depend on [Business Name] to provide excellent customer service. 

We hope you’ll swing by and let us work our magic again soon! 

Thanks again for your review, [Reviewer Name], and best wishes from our entire team.” 

How to easily manage Google and other reviews 

Positive review response templates, like the examples we've provided throughout this guide, speed up and streamline the process of replying to your reviews. 

However, while response templates can shave down your writing time significantly, they don't reduce the amount of time you need to spend on manual publishing. 

AI review response software, though capable of instantly producing responses, often poses the same limitations for businesses. While AI makes it simple to generate replies, it doesn't always provide a way to monitor review sites, customize your responses, or automate the publishing process. 

We developed ResponseScribe to provide businesses with a better, more comprehensive review management solution. Here’s how it works

  1. We monitor Google and over 50 other platforms, including Yelp and Facebook, for new ratings and reviews of your business. That eliminates the hassle of tracking your business listings and frees up bandwidth for your team. 
  1. Whenever you receive a review, ResponseScribe provides a personalized response within 24 hours. You can review all responses before publishing and request revisions if necessary, ensuring that every reply meets your standards and aligns with your messaging.  
  1. Our team publishes your review responses for you, allowing you to save hours of valuable time while simultaneously providing your customers with faster, more efficient support. 

With multiple plans to choose from, our review response service is designed to scale with your business as you grow. If you decide to change strategies, it’s easy to switch or cancel your plan anytime. And if you ever have questions or need assistance, our US-based support team is here to help 24/7. 

Respond to positive reviews the fast and easy way with ResponseScribe 

No matter what sort of business you own, your online ratings and reviews matter — especially on the world’s biggest and most trusted review platform, Google. 

With ResponseScribe, you can fully automate responding to Google reviews, ensuring your customers receive fast, friendly replies to their online ratings and comments. Every response is: 

  • Personalized to the reviewer
  • Delivered in under 24 hours  
  • Aligned with your brand messaging 
  • Focused on providing a positive, professional experience for your customers

Build brand trust, strengthen customer loyalty, and reach new audiences — all in just a few clicks. Get started today and discover an easier approach to review management. 

responsescribe feed

FAQs

What is a good response to a positive review on Google?

Every reply you write should be unique. With that in mind, a good review response should always use the reviewer’s name, be free of typos or other errors, and express gratitude for the customer’s feedback. Responses to positive reviews should also be personalized to the customer, which can be accomplished by referencing details from the review. Finally, it’s important to publish all responses to positive reviews as quickly as possible, which shows respect for your customers and will help you maintain good customer relationships.

How do you respond to a 5-star review on Google?

Here’s an example of how to respond to 5-star reviews on Google: “Thank you so much for leaving a 5-star review of our business and taking the time to provide feedback! Our team is delighted to hear that you had such a positive experience. Providing excellent customer service is always our top priority, and we're glad to know that we met your expectations. We look forward to serving you again in the future.

What are 5-star positive reviews examples?

Here’s a typical example of a 5-star rating and review for a restaurant: “I recently visited [Restaurant Name] and it exceeded my expectations! The menu had a wide variety of options, and the food was absolutely delicious. The service was prompt and attentive, making our dining experience truly enjoyable. Overall, it was a fantastic meal and I can't wait to go back!” You can find more positive review examples in the section of this guide titled “Examples of positive Google reviews.”

What is an example of a positive review?

Here’s another example of a positive review, this time for a hotel: “Amazing hotel! Everything was perfect, from the comfortable rooms to the friendly staff. The location was ideal and the amenities were top-notch. Highly recommend this hotel for a wonderful stay.” You can find additional positive review examples throughout this guide.

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